I start surfing internet since the early day during my university years back in 1999 to 2003. The internet at that time was super expensive with the charge of $1 per hour.
However, the internet connection is getting cheaper and cheaper that allow home user like me able to get a connection as low as $12 per month.
When everyone already have the internet to use at home but I am still going after them. I decided to subscribe to DiGi back in October 2013. Despite of trouble on the setup day when the two technical guys came to setup the connection for me at home.
I was not able to surf the internet for 2 days after the installation because they didn't setup my router properly and let me do it by myself because I was not at home at that time. Yeah, maybe because of my fault only my brother take care of it.
So I had to call the company on how to figure it out to make it work. Yay, I got it work with the help from the support.
Since then I feel much relief that I can watch youtube video, reading news, talking to friends on facebook and through apps on the phone.
After 3 months, I started to pay by monthly to the company and I got this annoying message all the time at least 2 to 3 times per month to my email in box telling me to pay bill before 5th of every month. Haha, I usually did it on the 2nd or 3rd so I don't have much problem with it. What I need to do is to make sure I have money to pay them on time to continue using the service which is fair.
The practice as been going for a year or so now and during these times I had to send text message through helpline phone number several times begging them to check the connection for me because they said don't call. I tried to call but nobody take care of me so the last option is to just follow whatever they told me to do.
Yeah, I text them all the time whenever I have problem when my connection and usually they fix it within 24 hours. I once had no internet connection at home and when I check the router from the company doesn't have the blinking light as when they setup. So I call the company and they check...then they told me to bring the router to their office to change a new one or I will wait whenever they have time to visit my location.
I can't wait! I bet you too. So I brought the equipment to their office and change the charger and brought it back home. Hooray, it worked again! Thanks to the lady working at the technical support desk with upset face who change it for me.
After that for couple of time I had to text them regularly because of the slow connection, error connection, connection time out and more.
Finally which is on June 2, 2015 I had no internet connection at home. When I get back from work there is still no connection. I can see the WiFi is up and nothing wrong with the equipment.
So I text the hotline in the evening of the 2nd June....hear nothing from the company...no feed back, no call back or anything.
On June 4, 2015, I decided to visit the company to find a solution. On that day there (which is today when I am writing this article) there were so many people waiting to pay bill and asking for support from the technical support counter. The number didn't call out well from the machine so the guy at the desk has to use their voice to call the customer.
My turn came, I had to complaint a bit to those guys because of the machine was not working properly and they didn't do well at work too. I have to tell them my number several time.
Finally I got a chair to sit and talking to the support. I told my phone number so they can check my account and I described the issue to them. It took them about 5 minutes to find out what was wrong with my internet connection.
The guy just looked at his colleague and said something very low voice about pole connection has gone wrong. I raise my voice a little bit just want to find out what was happening. Then they other guy said it was because of our equipment at one of the pole is not working and it could take 1 or 2 days to get it fix.
I asked, so you didn't know it? Technical just replied no we didn't get any inform from our customers. Me: But I text to support hotline since 2nd June? Tech: But we at support desk didn't know. Only the support hotline get the message. Me: how about other people in my area. Their connection is ok? Tech: Of course not when the pole equipment is not working that mean the whole area will affect. Me: But none of them inform you guys? Tech: No. only hotline knew it. Me: ?????
Me: So now tell me what I have to do?
Tech: Please wait for 1 or 2 days more. We will send our support team to fix it.
Me: Ok. just make it clear. You guy received my text but never reply. You knew the problem but never solved it. Are we your customer? or you guy want us to visit your office all the time when problem like this happen.
Tech: quite....
Me: Can I have phone number from your support desk or someone from your team so I can check?
Tech: No need. We will follow up with you.
Me: So you get to take note on this and I wait to hear from you. Suck!
Other customers: DiGi service is like that they never answer phone or reply sms.
I just left the company and waiting to hear from them. I am writing this blog post from my office while feeling bad about DiGi.
However, I understand their service is ok acceptable to me in term of internet speed for $12 per month. But what they should do is to improve the support service even through a home user pay low fee. But they become your source of capital adding up to your bank every month. Listen to me DiGi?
However, the internet connection is getting cheaper and cheaper that allow home user like me able to get a connection as low as $12 per month.
When everyone already have the internet to use at home but I am still going after them. I decided to subscribe to DiGi back in October 2013. Despite of trouble on the setup day when the two technical guys came to setup the connection for me at home.
I was not able to surf the internet for 2 days after the installation because they didn't setup my router properly and let me do it by myself because I was not at home at that time. Yeah, maybe because of my fault only my brother take care of it.
So I had to call the company on how to figure it out to make it work. Yay, I got it work with the help from the support.
Since then I feel much relief that I can watch youtube video, reading news, talking to friends on facebook and through apps on the phone.
After 3 months, I started to pay by monthly to the company and I got this annoying message all the time at least 2 to 3 times per month to my email in box telling me to pay bill before 5th of every month. Haha, I usually did it on the 2nd or 3rd so I don't have much problem with it. What I need to do is to make sure I have money to pay them on time to continue using the service which is fair.
The practice as been going for a year or so now and during these times I had to send text message through helpline phone number several times begging them to check the connection for me because they said don't call. I tried to call but nobody take care of me so the last option is to just follow whatever they told me to do.
Yeah, I text them all the time whenever I have problem when my connection and usually they fix it within 24 hours. I once had no internet connection at home and when I check the router from the company doesn't have the blinking light as when they setup. So I call the company and they check...then they told me to bring the router to their office to change a new one or I will wait whenever they have time to visit my location.
I can't wait! I bet you too. So I brought the equipment to their office and change the charger and brought it back home. Hooray, it worked again! Thanks to the lady working at the technical support desk with upset face who change it for me.
After that for couple of time I had to text them regularly because of the slow connection, error connection, connection time out and more.
Finally which is on June 2, 2015 I had no internet connection at home. When I get back from work there is still no connection. I can see the WiFi is up and nothing wrong with the equipment.
So I text the hotline in the evening of the 2nd June....hear nothing from the company...no feed back, no call back or anything.
On June 4, 2015, I decided to visit the company to find a solution. On that day there (which is today when I am writing this article) there were so many people waiting to pay bill and asking for support from the technical support counter. The number didn't call out well from the machine so the guy at the desk has to use their voice to call the customer.
My turn came, I had to complaint a bit to those guys because of the machine was not working properly and they didn't do well at work too. I have to tell them my number several time.
Finally I got a chair to sit and talking to the support. I told my phone number so they can check my account and I described the issue to them. It took them about 5 minutes to find out what was wrong with my internet connection.
The guy just looked at his colleague and said something very low voice about pole connection has gone wrong. I raise my voice a little bit just want to find out what was happening. Then they other guy said it was because of our equipment at one of the pole is not working and it could take 1 or 2 days to get it fix.
I asked, so you didn't know it? Technical just replied no we didn't get any inform from our customers. Me: But I text to support hotline since 2nd June? Tech: But we at support desk didn't know. Only the support hotline get the message. Me: how about other people in my area. Their connection is ok? Tech: Of course not when the pole equipment is not working that mean the whole area will affect. Me: But none of them inform you guys? Tech: No. only hotline knew it. Me: ?????
Me: So now tell me what I have to do?
Tech: Please wait for 1 or 2 days more. We will send our support team to fix it.
Me: Ok. just make it clear. You guy received my text but never reply. You knew the problem but never solved it. Are we your customer? or you guy want us to visit your office all the time when problem like this happen.
Tech: quite....
Me: Can I have phone number from your support desk or someone from your team so I can check?
Tech: No need. We will follow up with you.
Me: So you get to take note on this and I wait to hear from you. Suck!
Other customers: DiGi service is like that they never answer phone or reply sms.
I just left the company and waiting to hear from them. I am writing this blog post from my office while feeling bad about DiGi.
However, I understand their service is ok acceptable to me in term of internet speed for $12 per month. But what they should do is to improve the support service even through a home user pay low fee. But they become your source of capital adding up to your bank every month. Listen to me DiGi?